BrightGears§Legal
Subprocessors
Last updated 5 November 2026
These are the providers that process data for BrightGears. It matches Part 1 of the Subprocessor and Security Notice, which is the list of Approved Subprocessors under the BrightGears Agreement. For your install, the AI provider is yours, not ours: you hold that account and contract, and it is not our subprocessor. To look into problem reports, and when our agent host works on your server during an authorized Remote Administration task, we use AI model services, listed below.
| Provider | Country | What it does for us | Data |
|---|---|---|---|
| Cloudflare, Inc. | USA; global edge network | Website hosting, DNS, network delivery, email routing and delivery of the site’s contact form. | Visitors’ IP addresses and request logs; data in transit to our services, including problem reports; emails you send us and what you enter in the contact form. |
| OVHcloud | USA (Virginia) | Server hosting for our services; if an Order Form selects Hosting, or we host a Sandbox for you, also that install. | The hub data listed in the Privacy Policy and the Agreement; problem reports; a hosted install’s data, if any. |
| Anthropic, PBC | USA | AI model services used to handle problem reports and perform authorized Remote Administration. | Problem report contents; error messages from installs; data on your systems read during an authorized Remote Administration task. |
| OpenAI, L.L.C. | USA | AI model services used to handle problem reports and perform authorized Remote Administration, where we use them. | Problem report contents; error messages from installs; data on your systems read during an authorized Remote Administration task. |
| Slack Technologies, LLC | USA | Our own workspace, where we work on problem reports, and shared support channels with you. | Problem report contents; error messages from installs; what is posted in shared channels. |
| Tailscale Inc. | USA (coordination service) | Private networking for authorized Remote Administration and our own administration. | Device and user identifiers, IP addresses and connection metadata. |
Not our subprocessors
- For your install, the AI provider (such as Anthropic or OpenAI), Slack, Telegram, GitHub, Fathom, your email provider, your backup storage and other tools you connect are your own providers, under your own contracts with them. BrightGears connects to them from your server with your accounts.
- Our own GitHub account is not used for problem report content.
- Mail you send to [email protected] reaches a Gmail mailbox. Google acts under its own terms as an independent recipient. Send no personal data of others or problem report content by email; use problem reports.
Changes and objections
- We tell customers about an intended new or replacement subprocessor at least 10 business days before it starts processing their data, by email to their notice address and by publishing a new version of this list in Setup › Agreement in the install.
- Customers may object by email to [email protected] within 30 days after the notice. If they object, we work with them in good faith to resolve it, as Section 21.5 of the BrightGears Agreement provides. If they do not object within 30 days, the change counts as accepted.